Exercise 1: Fill in the Blanks
Complete the phrases with the missing words.
1. Can I ______ a message?
2. Would you ______ to leave a message?
3. Could I ______ your name, please?
4. Please ask ______ to call me back.
5. My ______ is…
6. What’s your ______ number?
7. I’ll make ______ [Person’s Name] gets the message.
8. Can you ______ that for me, please?
9. The message is ______…
10. Could you please tell ______ that I called?
Exercise 2: Multiple Choice
Choose the most appropriate response in each situation.
1. Someone calls for your colleague, but they are in a meeting. You say:
2. You want someone to call you back. You say:
3. You didn’t understand the caller’s name. You ask:
4. Someone leaves a message for you. You say:
5. You are leaving a message and want to be clear about why you called. You say:
6. You need to know the reason of a call. You ask:
7. You didn’t hear well the phone number. You ask:
8. You will transmit the message as soon as possible. You say:
9. You are giving a message that is long. You say:
10. You are leaving a message. You say:
Exercise 3: Reordering words.
Organize the words to form correct phrases related to giving and taking messages.
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1. a / I / take / message / can / ?
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2. you / to / a / like / message / leave / would / ?
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3. your / have / could / I / name / please / ?
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4. ask / call / to / me / back / please / him .
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5. make / I’ll / gets / the / message / sure .
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6. is / message / the / that .
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7. tell / please / that / called / I .
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8. phone / what’s / number / your ?
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9. you / spell / can / that / for / please ?
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10. number / is / my .